Delivery and Returns

Below you'll find details of our delivery and returns procedures.

How much is delivery?
Delivery is free. We will send your order via Royal Mail second class postage.

When can I expect my order to arrive?
We aim to dispatch all orders within 3 working days, and then Royal Mail will usually take 2 days to deliver. As a small company, we don't have huge volumes of orders so we normally post out twice a week, usually on a Tuesday and Friday.

Can I track my parcel?
We send all orders via Royal Mail second class delivery, which unfortunately doesn't offer tracking. However if you don't receive your order within 10 working days then please get in touch.

Can you deliver outside the UK?
We currently only deliver to UK addresses.

What's your returns policy?
We hope that you are completely satisfied with your order but if you are not then you can return your order for a full refund within 30 days of your purchase as long as the products have not been used. If you wish to return an item then please email on contact@yorkstationery.co.uk for full details.

My order has arrived damaged, what can you do?
If this happens then please contact us with photos of the damage and we'll work to get it rectified as soon as we can either with a refund or by sending you a replacement.